Refund policy

Returns Policy

Silver Brush Limited - 30-Day Hassle-Free Returns

At Silver Brush Limited, we want you to be completely satisfied with your purchase. If for any reason you're not, you can return your items within 30 days ¹ of receiving them for a full refund of the product price.  

Our Simple Return Process:

1. Find Your Order Number: Locate your order number from your order confirmation email or packing slip.
2. Contact Us: Email our customer service team at [Insert Customer Service Email Address Here] with your order number and a brief message stating you wish to return your item(s).
3. Return Instructions: We will reply with confirmation and instructions.
4. Package Your Return: Securely package the item(s) you wish to return.
5. Ship Your Return: Ship the package back to us using the following address:

Silver Brush Limited, Returns, 14152 63rd Way N, Clearwater, FL 33760.

Please retain your shipping tracking information for your records.

1. Refund Processing: Once we receive your returned item(s), we will process your refund within 3-7 business days. The refund will be credited back to your original payment method.

Important Notes:

• Returns must be initiated within 30 days of the date you received your order.
• You must provide your order number to process your return.
• No reason for the return is necessary.
• Customers are responsible for return shipping costs.
• Original shipping costs paid to the carrier are non-refundable.
• We recommend using a trackable shipping method to ensure your return arrives safely.
• We reserve the right to refuse a return if the item is not in a resalable condition.

Exchanges
 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@silverbrush.com.